Job Details

IT Helpdesk Technician

  • Plano, TX
  • 2022-05-04 21:04:01

Contract Period : 1yr
Work Address : Plano Texas 75075

Job Function/Description:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)
• Good understanding of computer systems, mobile devices and other tech products
• Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
• Ability to diagnose and resolve basic technical issues
• Computer skills must include: Microsoft Office Suite, SAP GUI
• Install and repair Laptop PC, Printers
• Experience with LAN and Cabling
• 1~4 years’ experience working in helpdesk area with break/fix experience and/or with related education/training But entry level is applicable.
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field