JOB SUMMARY:
Pay: $21/hr ~
Work Location: Plano, TX 75075
Contract: 1 yr + extension
MON-FRI 8:30am-5:30pm
Job Function/Description
* Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
* Booking, Tracking, Tracing of import & export Cargo(FCL/LCL/CONSOL/AIR/RAIL)
* Customer Service including all happenings from booking to cargo delivery in a timely manner
* Daily liaison with customer, carriers, internal staff
* Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
* Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
* Monitor account issues and communicate/liaison with management to implement/drive solutions
* Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
* Recommend when needed changes in current processes
* Reporting as needed (Service failure report, claim/damage report, colume, P&L, others as needed)
* Accuracy of data entry into Cello and other systems as needed
* Monitor trends and report changes to Management for action
Qualifications
* Education: College preferred
* 2-3+ years in FTL/LTL Transportation dispatching or operations or Ocean/Drayage/Freight Forwarder
* Experience with NAFTA/USMCA cross border transportation preferred.
* Proficient in Microsoft Office application Excel/Power point/Word/Outlook
* Excellent written and oral skills (English) Bi-lingual candidates encouraged to apply (English/Korean, English/Spanish)
* Able to engage and work directly with customers
* Solutions minded
* Highly Self Motivated and minimal supervision needed
* Organized and detail oriented
* Handle high pressure and fast pace operations as needed
* Strong work ethic
* Open to learning other modes of transportation as needed
* Warehouse and/or manufacturing knowledge helpful
Our main office is in Carrollton, Texas and we have a dedicated talent acquisition team that diligently works to find qualified candidates to meet client’s needs. We are focusing to develop and providing highly skilled workers in warehouse, logistics supply chain and variety of manufacturing industries.