Job Details

Transfer Operator_ Freight Forwarding staff

  • plano, TX
  • 2022-09-09 14:56:53


Pay: $21/hr ~
Work Location: Plano, TX 75075
Contract: 1 yr + extension
MON-FRI 8:30am-5:30pm

Job Function/Description

* Follow SOP and Work Instructions, update as needed and ensure operational best practice in line with customer requirements as well as ensure operational SOP compliance.
* Booking, Tracking, Tracing of import & export Cargo(FCL/LCL/CONSOL/AIR/RAIL)
* Customer Service including all happenings from booking to cargo delivery in a timely manner
* Daily liaison with customer, carriers, internal staff
* Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
* Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
* Monitor account issues and communicate/liaison with management to implement/drive solutions
* Able to analyze service and cost data for actions or recommendations for business improvement for assigned customer
* Recommend when needed changes in current processes
* Reporting as needed (Service failure report, claim/damage report, colume, P&L, others as needed)
* Accuracy of data entry into Cello and other systems as needed
* Monitor trends and report changes to Management for action


* Education: College preferred
* 2-3+ years in FTL/LTL Transportation dispatching or operations or Ocean/Drayage/Freight Forwarder
* Experience with NAFTA/USMCA cross border transportation preferred.
* Proficient in Microsoft Office application Excel/Power point/Word/Outlook
* Excellent written and oral skills (English) Bi-lingual candidates encouraged to apply (English/Korean, English/Spanish)
* Able to engage and work directly with customers
* Solutions minded
* Highly Self Motivated and minimal supervision needed
* Organized and detail oriented
* Handle high pressure and fast pace operations as needed
* Strong work ethic
* Open to learning other modes of transportation as needed
* Warehouse and/or manufacturing knowledge helpful