Job Details

Transportation Operators

  • Plano, TX
  • 2022-03-08 19:24:41

Pay: $20+/hr
Work Location: Plano, TX 75075
Contract: 1 yr + extension
MON-FRI 8:30am-5:30pm

• SOP/Work Instructions maintenance and ensuring operational best practice in line with customer requirements as well as ensure operational SOP compliance
• Booking, Tracking, Tracking of Cargo (FTL/LTL/AIR)
• Customer Service including all happenings from booking to cargo delivery in a timely manner
• Daily liaison with customer, carriers, internal staff
• Maintaining essential account documentation with up to date information and ensuring that it is filed and stored so as to be readily accessible to the team when/if needed
• Increase customer satisfaction and business share through regular contact (i.e., phone, heavy email communication)
• Monitor account issues and communicate/liaison with management to implement/drive solutions
• Able to analyze service and cost data for actions or recommendations for business improvement
• Recommend when needed changes in current processes
• Reporting as needed (Service failure report, claim/damage report, others)
• Accuracy of data entry into Cello and other systems as needed
• Monitor trends and report changes to Management for action

• College preferred
• 2-3+ years in FTL/LTL Transportation dispatching or operations
• Experience with NAFTA/USMCA cross border transportation preferred.
• Proficient in Microsoft Office application such as Excel/Power point/Word/Outlook
• Excellent written and oral skills (English) Bi-lingual candidates encouraged to apply (English/Korean, English/Spanish)
• Able to engage and work directly with customers
• Solutions minded
• Highly Self Motivated and minimal supervision needed
• Organized and detail oriented
• Handle high pressure and fast pace operations as needed
• Strong work ethic
• Open to learning other modes of transportation as needed
• Warehouse and/or manufacturing knowledge helpful