Pay: $21+/hr
Work Location: Plano, TX 75074
Contract: 2/28/23 + extension
Work Hours: 9-6
Responsibilities:
• Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Manage user accounts updates, password resets
• Troubleshooting and resolve all hardware, software and network problems
• Escalate issues to second and third level support teams
• Document procedures, FAQs, and inventory of assets
• Must be willing to travel up to 10% of time
Qualifications
• Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory
• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
• Excellent problem-solving, communication and interpersonal skills
• Advanced Mac experience and skills
• Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
• Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN
• Bilingual (English and Korean)
Our main office is in Carrollton, Texas and we have a dedicated talent acquisition team that diligently works to find qualified candidates to meet client’s needs. We are focusing to develop and providing highly skilled workers in warehouse, logistics supply chain and variety of manufacturing industries.